IT Support Specialist (French + Spanish)

WHO ARE WE?

WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES.

At ALTEN, we see our specialists as architects - today’s designers of tomorrow’s world.

As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation.

OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE.

We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government.

We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide.

Our motto: Building Tomorrow’s World Today!

Role Description

• Provide first-line IT support to French- and Spanish-speaking users via phone, email, and ticketing systems.
• Act as the primary point of contact for IT service requests, incidents, and inquiries.
• Troubleshoot and resolve technical issues related to business applications, user accounts, devices, and access management.
• Log, track, monitor, and update incidents and service requests in accordance with established ITSM processes.
• Escalate complex issues to appropriate support teams and follow up until resolution.
• Maintain regular communication with end users, providing status updates and ensuring high levels of customer satisfaction.
• Support users in a fast-paced international environment while effectively handling challenging situations and service escalations.
• Follow ITIL best practices, internal procedures, and service level agreements (SLAs).
• Collaborate with global support teams to ensure efficient service delivery and knowledge sharing.
• Contribute to continuous improvement initiatives and knowledge base documentation.

Requirements

• Experience in IT Help Desk, Service Desk, IT Support, or Customer Support environments.
• Fluent French (C1/C2 or native level) and fluent Spanish (C1/C2 or native level).
• Good command of English for communication within an international organization.
• Experience working with ticketing systems and ITSM tools.
• Strong troubleshooting and problem-solving skills.
• Customer-oriented mindset with a willingness to help users and deliver excellent service.
• Excellent communication and interpersonal skills, including the ability to de-escalate difficult situations.
• Ability to prioritize tasks and work effectively under pressure.
• Strong analytical thinking and attention to detail.
• Experience working in a multilingual, international support environment is an advantage.
• Knowledge of ITIL principles and service management best practices is a plus.
• Availability to support business operations during international working days and according to service requirements.

We offer

• We offer a full-time employment contract
• Location - Wrocław, work model - hybrid
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After project completion, opportunity to engage in subsequent projects within the company
• Introduction and cooperation with a dedicated Competences Manager

Benefits

• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

We also offer cooperation based on a B2B or Contract of mandate (UZ).

We also guarantee

• Access to professional certifications with our technology partners (e.g., Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to the Referral Program

Do not hesitate and join our team!

NOTICE: We kindly inform you that we will contact the selected people.