IT Support Specialist

More about us

Billennium is a global technology company with over 20 years of experience, committed to innovation and empowering businesses. As an employer, we offer a supportive, growth-focused environment where collaboration and creativity thrive. Join us to shape the future of technology together!

About the role

We are looking for an experienced IT Support Specialist.

In this role, you will combine application support, data analysis and reporting with direct cooperation with business stakeholders. You will also have the opportunity to test and evaluate new tools and technologies through Proof of Concept (PoC) initiatives.

What you will do

• Create and maintain reports and dashboards using Power BI, working with business and technical teams to understand requirements and translate them into solutions.
• Support and maintain business applications, troubleshoot issues and help identify solutions to incidents, problems and change requests.
• Work with SQL and relational databases to retrieve, analyze and validate data required for reporting and application support.
• Participate in Proof of Concept (PoC) initiatives, testing and evaluating new applications and platforms such as Airtable, Monday.com, Watershed or similar tools.
• Cooperate directly with business stakeholders, customers and vendors, including gathering requirements, preparing documentation and conducting presentations or product demos.

What we are looking for

• At least 2-3 years of experience in application support, preferably in a 2nd line support environment, and a Bachelor's or Engineering degree.
• Practical knowledge of Power BI and solid fundamentals of SQL, including writing queries, using JOINs and working with relational databases; knowledge of Oracle, MS SQL, PL/SQL or SharePoint is an advantage.
• Strong ability to quickly learn and evaluate new technologies and business processes; experience with platforms such as Airtable, Monday.com, Watershed or similar tools is a plus.
• Strong analytical, organizational and customer-facing skills, with the ability to independently manage smaller initiatives and cooperate effectively with both business and technical teams.
• English at B2/C1 level or higher; knowledge of ITIL, Release Management and software development processes is highly valued, with an ITIL Foundation Certificate considered an advantage.

Perks and benefits (our offer)

• Comprehensive benefits - enjoy Udemy for Business, private medical care, Multisport card, veterinary package, language lessons, and shopping vouchers.
• Flexibility - adaptable working hours and remote/hybrid work options to suit your lifestyle & location.
• Career growth - access opportunities for professional development and learning, including perks related to our official partnerships with global IT giants: Microsoft, AWS, Snowflake, Salesforce & more.
• Global collaboration - work with a diverse, international team.
• Innovative environment - be part of a forward-thinking and growth-oriented workplace.
• Engaging community - work with passionate professionals and participate in team-building events, hackathons, and CSR initiatives to make an impact beyond work.
• Team-building events including our company tradition, the annual company event in https://billennium.com/news/reflecting-on-our-team-retreat-at-maradki-camp-2024/.
• A pleasant surprise to start your journey with us in the form of a welcome pack.

Recruitment process

• HR call
• Technical Interview
• Interview with the dedicated Client
• Final decision / Feedback

Sounds interesting? Click "Apply" and have a chance to hear more!