IT Support Engineer

Czym będziesz się zajmować?

Provide first-line IT support in a global environment, ensuring reliable and efficient assistance for end users across multiple locations. Focus on delivering high-quality technical support while maintaining a strong customer service experience.

• Deliver on-site and remote technical support for end users
• Resolve incidents and service requests via ticketing systems, phone, and email
• Troubleshoot, configure, and deploy hardware and software (PCs, laptops, Macs, mobile devices, printers)
• Support Microsoft 365, Windows, macOS, and basic network services (DNS, DHCP, TCP/IP)
• Maintain accurate documentation in ticketing systems and knowledge bases
• Manage IT assets, inventory, and assist with procurement processes
• Escalate complex issues to appropriate technical teams or vendors when required
• Participate in IT projects, deployments, and infrastructure support activities
• Contribute to improving support procedures and documentation

Kogo poszukujemy?

• +2 years of experience
• Strong problem-solving and diagnostic skills
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and customer service skills
• Ability to work independently as well as in a team
• Proactive and self-driven approach to tasks and learning
• Experience in supporting Windows and macOS environments and enterprise IT

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku

Mile widziane

• Incident Management
• Windows Server
• Windows
• Service Management
• Customer support
• Service desk

Języki

• Polski
• Angielski

Jakie warunki i benefity otrzymasz?

• 7k-9k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak
• Budżet szkoleniowy, Szkolenia wewnętrzne
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Kawa / Herbata, Zimne napoje
• Parking rowerowy

Kim jesteśmy? HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.