IT Support

• Full-time (5 days per week, 8 hours of work each day, onsite)
• Contract: B2B
• Location: Metro Manila.

Summary: The role involves providing local IT support, facilitating communication with the central global support team.

Responsibilities

• Hands-on support for end user workplace technology, including laptops, thin clients, and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring accurate asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, including basic server and networking support under the guidance of remote teams.
• Coordinate with global Tech teams to ensure seamless integration and escalation of issues as needed.
• Support ad hoc IT needs, including troubleshooting and resolving first-level hardware or connectivity issues.

Must Haves

• Proficient in Filipino and English.
• Experience in supporting end-user technology.
• Experience with hardware setup and imaging.
• Basic understanding of server and network support.

Nice to Haves

• Familiarity with BitLocker, BIOS, and password management issues.
• Experience in software packaging.
• Knowledge of SD-WAN, WiFi, and LAN technologies.