IT Support Consultant

Location | Warsaw - hybrid work

More about this opportunity

We are looking for a knowledgeable and proactive person to join our team for the position of IT Support Consultant. This role requires a keen ability to diagnose and resolve technical issues swiftly, implement effective solutions, and provide expert advice to enhance overall IT performance. The duties include being a key point of contact for IT-related questions at the end-user level and responding to their needs promptly.

Additionally, this position offers a natural space for growth. As you develop your skills and take on more ownership, you will have the opportunity to grow toward a Team Leader role in the future.

Your responsibilities

• Install, configure and support hardware and software assets, printers, and phones
• Provide technical support across the company (in person or over the phone/online channel)
• Repair and replace equipment if necessary
• Respond promptly to service issues and requests
• Set up accounts for new users
• Document support procedures, technical configurations, and troubleshooting steps for reference and knowledge sharing

Our requirements

• At least 2 years of experience in IT

Job description

• Good knowledge of Windows and Mac OS operating systems, up to date with the latest technologies and trends. Experience with Linux is a plus.
• Experience with Intune
• Experience with help desk ticketing systems and remote support tools
• Strong problem-solving skills and the ability to analyse and diagnose technical issues efficiently
• Excellent interpersonal skills
• Willingness to learn
• Ability to maintain confidentiality of company information

Our offer

• Long-term cooperation based on our values: education, partnership, and responsibility
• Work on projects dedicated to the world's largest brands in the financial and telecommunications sectors
• Opportunity to exchange experiences in an international environment and grow within projects delivered in Poland or other countries: Slovakia, Czech Republic, Bulgaria
• Work in a modern environment with innovative technologies
• Flexible working hours
• Private medical care
• Multisport card or My Cafeteria
• Life insurance
• NATEK Loyalty Club
• Opportunity to join a socially responsible community and participate in company initiatives
• For contractors - entitlement to 23 additional service days per year
• Additional paid day off for volunteering for employees on employment contract

About NATEK

Established in Brno, Czech Republic in 2004, we have been working with world leaders in the IT industry from day one. We are an experienced company with in-depth knowledge of building high-performing IT project teams.

Our mission is to deliver high-quality IT outsourcing solutions within CEE to help our clients make improvements in their performance while providing our employees with a work environment based on partnership.

Our teams’ experience in various industries (FMCG, banking, automotive, telecommunication) allows us to properly anticipate clients’ needs. Thanks to our expertise we develop customized solutions. Our recruitment department can match IT experts to the rights projects to provide a win-win situation.