IT Support - Austria, Vienna, onsite - part-time - B2B

Location: Vienna, onsite

Workload: part-time, 2 days per week

Contract: B2B

Rate: 280-300 EUR/day

Summary: The role involves providing local IT support, facilitating communication with the central global support team.

Responsibilities

• Hands-on support for end user workplace technology, including laptops and peripherals.
• Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.
• Manage local stock and coordinate storage activities, ensuring asset tracking and availability.
• Act as onsite "eyes and hands" to support the technical room, providing basic server and networking support.
• Coordinate with global teams to ensure seamless issue integration and escalation.
• Support ad hoc IT needs, including troubleshooting first-level hardware or connectivity issues.

Key Requirements

• Proficient in German and English.
• Experience in supporting end-user technology.
• Experience with hardware setup and imaging.
• Basic understanding of server and network support.

Nice to Have

• Familiarity with BitLocker, BIOS, and password management issues.
• Experience in software packaging.
• Knowledge of SD-WAN, WiFi, and LAN technologies.