IT Specialist - Commercial Retail Applications Support

Are you passionate about IT applications and delivering excellent customer support? Would you like to work with commercial retail solutions that help drive business decisions across multiple markets? Then this Entry IT Specialist role in Arla's Commercial IT organization could be the perfect opportunity for you.

You will join a collaborative and international team that supports critical retail applications used across our business. We are looking for someone eager to learn, grow, and make a difference through great support and service, says IT Delivery Lead, Irma Valantinaite.

About the job

As an IT Specialist for Commercial Retail Applications, you will become part of the Retail Product team within Arla IT. Your primary focus will be supporting Visualfabriq, a key SaaS solution used for promotion planning and trade investment management across Arla markets. You also will contribute to supporting other retail solutions ad hoc.

You will work closely with business users, vendors, super users, and other IT teams to ensure stable operations, efficient support, and continuous improvement of the solution. This role offers a unique opportunity to build expertise in retail planning and Trade Promotion Management while supporting a business-critical SaaS platform used across multiple markets. As we work in Product Teams we are responsible for full life cycle of the application, so you will be involved in all stages of the product from implementation to decommissioning.

Main responsibilities

• Provide second-line support for Visualfabriq users across multiple markets, ensuring stable day-to-day operations.
• Investigate, troubleshoot, and resolve incidents, service requests, and user access issues in a timely manner.
• Manage user administration, including access provisioning, role assignments, and security compliance.
• Support testing and deployment activities for system enhancements, releases, and business-driven changes.
• Monitor application performance and analyze recurring issues to identify root causes and improvement opportunities.
• Collaborate with vendors, business stakeholders, and internal IT teams, while maintaining documentation, knowledge articles, and user training materials.

Who are you?

• You have experience supporting business applications within a retail, commercial, or Trade Promotion Management environment.
• You have a solid understanding of IT Service Management and are familiar with ITIL processes, including incident, problem, and change management.
• You enjoy analyzing issues, identifying root causes, and turning complexity into practical solutions.
• You collaborate effectively with business users, vendors, and IT colleagues in an international environment.
• You take ownership, are eager to learn, and thrive in a role where technology and business processes come together.

Furthermore you are Fluent in English and are able to be present in office 50% of the time.

Nice to have

• Experience with Visualfabriq or similar Trade Promotion Management solutions.
• Experience supporting SaaS applications.
• Experience with user administration, testing, or release activities.

What do we offer?

We offer a dynamic and supportive workplace where learning and development are encouraged. You will work alongside experienced colleagues who are ready to help you grow professionally and personally.

We’re committed to professional development and promoting from within. Our positive and collaborative culture will bring out the best in you. And you’ll join a market leader who produces nutritious household-favourite brands in a way that make things better for our customers, the farmers who own us, and the whole world.

Application and contact

If you are eager to start or continue your IT career within a global organization and contribute to the success of our commercial retail applications, we would love to hear from you.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.