IT Service Owner

Your responsibilities

• Accountable for maintaining effective control of the end-to-end application, service and infrastructure.
• Successful operation and continuous improvement of services
• Adhering to governance processes and ensuring compliance with all FIM requirements, IT Controls & processes
• Pro-active planning of service requirements (e.g. Evergreening, capacity upgrades, vulnerability management, demand and business growth)
• Proactively managing delivery, execution and maintenance of IT Control tasks within the allocated timeline. Gathering the resources required for tasks, coordinating & escalating where necessary.
• Be a contact or escalation point when tasks for assigned services are requested by stakeholders and other functions
• Maintain control, risk and audit readiness: timely evidence, closure of findings, and ongoing control improvements.
• Collaborate with Cross-functional teams such as other Services Owners; POD Team Members; Risk & Control Officers; SSP Leads and Group such as Cyber Security.
• Regular review of inventory tools to maintain service and application information
• Stay up to date with changing requirements & processes for IT Control and Governance and act as a source of information to other colleagues.
• Own resilience and stability outcomes: backup/restore, DR testing, major incident coordination, Project delivery, etc..
• Govern change and release readiness, ensuring operational acceptance criteria are met for go-lives and reducing failed change.
• Any other duties as assigned

Skills & experience we require

• At least 5 years’ experience working in either IT Service Management
• Very good knowledge of ITIL methodologies mostly in the area of SLM, Service Continuity, Information Security Management, Change Management
• Good understanding of IT Infra & Architecture, Risk/ Issue Management
• Ability to build and maintain strong relationship with stakeholders and colleagues
• Must have and able to demonstrate previous experience in added value initiatives
• Strong experience working with complex Processes, Governance and Compliance
• Ability to negotiate, lead conversations, prepare and present during meetings to senior leadership
• Proven experience dealing with IT Controls with strong control framework knowledge (access, change, vuln/patching, logging, backup/DR, etc.) and KPI reporting to reduce breaches and repeat findings.
• Can-Do attitude where no task is too small or big and able to work with minimum guidance
• Team player who is open to share knowledge, learn from others and adaptable to change
• Good knowledge of IT technologies, their components and their operational environments
• Good knowledge of Windows, Linux or Database such as Oracle
• Strong communication skills in English is a must

We offer a full-time employment contract

• Location: Kraków (hybrid, 6 office visits/month).
• Stable and long-term cooperation
• Well-defined career path at the European leader in engineering & IT consulting
• Opportunity to relocate and work in different ALTEN Polska branches
• After completion of the project, opportunity to engage in a subsequent one within the company
• Introduction and cooperation with dedicated Competences Manager

Benefits

• Medicover medical care
• Medicover dental care
• Medicover Benefits platform
• Medicover Sport card
• Referral Program
• Layette for a newborn employee’s child
• Group life insurance
• Pension scheme

We also guarantee

• Access to professional certifications with our technology partners (e.g. Google, ISTQB)
• Access to relevant industry events
• Access to the Knowledge Sharing Program
• Access to Referral program

We also offer cooperation based on a B2B or Contract of mandate (UZ).

Do not hesitate and join us!

NOTICE: We kindly inform you that we will contact the selected people.