IT Service Manager

For our client we are looking for a highly skilled Service Manager to build and maintain strong relationships with external clients, ensuring the delivery of high-quality service and support. The ideal candidate will manage customer and stakeholder relationships, align with client expectations, and oversee supplier relationships to meet agreed service levels.

Job Tasks

• Customer & Stakeholder Management: build and maintain strong client relationships, align with customer expectations, and oversee supplier relationships per SLAs
• Ownership & Initiative: act as an escalation point, resolve service issues proactively, and support customer onboarding
• Service Improvement: lead initiatives to enhance service quality, efficiency, and risk management
• Reporting & Analysis: monitor SLAs, analyse KPIs, and provide insights for performance improvement

Requirements

• Service Management: ITIL4 knowledge, experience in service improvement, and strong presentation skills
• Customer Service: KPI analysis, customer-focused mindset, and service delivery expertise
• Problem-Solving: quick issue resolution to ensure service continuity
• Communication: excellent verbal and written skills, stakeholder management, and ability to influence with confidence

Offer

• Employment contract
• Hybrid work