IT Operations Specialist

Join the company’s European R&D hub as an IT Operations Specialist. In this hands-on role, you will deliver day-to-day L1/L2 support for 130 local users, drive major hardware deployments, maintain engineering test platforms and lab infrastructure alongside our senior systems team. If you enjoy a mix of user support, hardware rollouts, and getting under the hood of both Windows and Linux environments, this role is for you.

What you can expect from us?

• Prime Location: Work from a modern, world-class office space in Gdańsk, offering top-tier amenities, comfortable workspaces, and great connectivity.
• Impact & Exposure: Gain direct experience with cutting-edge R&D infrastructure used by global tech leaders in a key European hub.
• Professional Growth: Work closely alongside senior infrastructure engineers and broaden your skills across Linux, networking, and datacenter hardware.
• Project Stability & Future Prospects: Enjoy a structured 12-month project contract with a realistic opportunity to convert to a permanent, direct-hire role.
• Flexible Transition: Benefit from a hybrid working model today, smoothly transitioning to full on-site collaboration as project operations scale.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What will your tasks involve?

• User & Helpdesk Support: Provide daily L1/L2 support for ~130 local users, managing user accounts, access permissions, VPNs, and Active Directory/DNS/DHCP setups.
• Hardware & Deployment: Lead hardware refresh cycles (including deploying 150+ new laptops via MECM/SCCM), handle onboarding/offboarding, and manage asset tracking.
• Engineering Lab Support: Maintain engineering test platforms, test benches, and assist with lab hardware setup across Windows and Linux systems.
• Datacenter & Lab Operations: Provide hands-and-eyes support in the server room and labs—handling cabling, labeling, rack installations, and hardware checks.
• Office Relocation Support: Assist with equipment moves, setting up new workplaces (monitors, cabling), and printer configurations during office transitions.

What we expect from you?

• Experience: 2–3 years in an IT Support, IT Operations, or Helpdesk role.
• Core Technical Skills:
• Strong troubleshooting skills in Windows 10/11 environments.
• Working knowledge of Active Directory, DNS, DHCP, and VPNs.
• Basic Linux command-line and system troubleshooting abilities.
• Hands-on experience with hardware diagnostics and component replacements.
• Process & Soft Skills: Experience working with ticketing systems under SLA guidelines, paired with strong communication skills and a customer-first mindset.
• Language: Professional English proficiency (B1+ minimum)

Nice-to-Haves (Plus Skills)

• Hands-on experience with MECM / SCCM (imaging, packaging, system rollouts).
• Basic scripting skills in PowerShell or Bash.
• Previous experience supporting engineering, lab, or test bench environments.