IT Operations Engineer (Kafka Platform Support)

Czym będziesz się zajmować?

• Operate, monitor, and maintain a Kafka-based messaging platform in a production environment
• Ensure platform availability, stability, and performance in line with operational SLAs
• Monitor system health using logs, metrics, and alerting tools
• Perform routine operational checks and maintenance activities
• Handle incidents and service requests via ticketing systems and support channels
• Troubleshoot issues across Kafka components (brokers, producers, consumers, integrations)
• Analyze logs, metrics, and system behavior to identify root causes of incidents
• Execute operational procedures based on runbooks and standard operating procedures (SOPs)
• Perform configuration changes (topics, access controls, settings) following established processes
• Maintain and continuously improve operational documentation and runbooks
• Act as a primary support contact for internal users of the Kafka platform
• Provide technical support via collaboration tools (e.g., Slack, Teams)
• Assist users with troubleshooting and best practices
• Translate user-reported issues into actionable insights for technical teams

Kogo poszukujemy?

Key requirements

• Minimum 3-6 years of experience in IT operations, production support, or platform support roles
• Hands-on experience with Apache Kafka or similar event streaming platforms
• Strong understanding of distributed systems (partitioning, replication, scaling)
• Strong troubleshooting skills in production IT environments
• Experience with monitoring, logging, and alerting tools (e.g., Grafana, Prometheus)
• Knowledge of Git and version control practices
• Familiarity with GitLab CI/CD and working with existing pipelines
• Experience working with incident management processes and support tools
• Experience working with runbooks, SOPs, and structured operational environments
• Strong communication skills and ability to explain technical issues clearly
• Experience working with internal customers and cross-functional teams
• Customer-focused mindset with a proactive approach to support
• Fluency in English (written and spoken)

Nice to have

• Experience with AWS or other cloud platforms
• Familiarity with Kubernetes and containerized environments
• Experience with monitoring tools such as Grafana and Prometheus
• Understanding of automation in IT operations and platform support environments

Czego wymagamy?

3 lata doświadczenia na podobnym stanowisku

Znajomości

• Kafka
• Distributed systems
• Git
• GitLab CI/CD
• Grafana
• Prometheus
• Incident Management

Języki

• Polski
• Angielski

Jakie warunki i benefity otrzymasz?

• 18.5k-21.8k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: W całości
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy

Kim jesteśmy? In the vibrant sphere of international consulting, Cyclad distinguishes itself with deep specialization in the IT/ICT sectors. Our commitment to excellence propels us to deliver a broad array of outsourcing services, spanning HR and IT domains.

Catering to diverse industries such as Banking, Aviation, Travel, Cybersecurity, and BPO, Cyclad's offerings are as varied as the clients we serve. This diversity not only demonstrates our versatility but also our capability to tailor solutions to the unique challenges and opportunities within each sector.

Central to Cyclad’s philosophy is a commitment to delivering services of unmatched quality while nurturing enduring relationships with our clients and our team. We believe that the foundation of our success lies in a blend of innovative technologies and the profound value we place on human connections and dedication.