IT-Coordinator- Luleå

Our client within the construction industry is looking for an experienced IT Coordinator to support ongoing operations and project activities across Northern Sweden. The consultant will play a key role in establishing and supporting offices and construction sites, ensuring that IT infrastructure, workplace services, and end-user support are delivered efficiently and according to established service processes.

The assignment combines site establishment, local IT coordination, on-site support, and 2nd line support responsibilities, requiring a hands-on consultant who enjoys working close to the business in a dynamic project environment.

Start Date: ASAP End Date: 31 March 2027 Location: Luleå and other project sites across Northern Sweden Workload: 50-100% (by agreement)

Key Responsibilities

Site Setup & Infrastructure Coordination

• Coordinate the establishment of new offices and construction sites within the assigned geographical area.
• Plan and coordinate WAN/LAN connectivity, printers, workplace solutions, telephony, and other local IT services.
• Manage supplier contacts and coordinate installations and configurations.
• Support the complete lifecycle management of construction sites and office locations.
• Act as a key resource within the Site Setup service.
• Maintain and update site configuration information and configuration items (CIs).

On-Site IT Support

• Provide local IT support to business users according to established service management processes.
• Support construction sites and local offices throughout the assigned region.
• Coordinate local service deliveries and act as a super-user for designated services and components.
• Provide guidance, recommendations, and best practices regarding workplace technology and IT services.
• Deliver hands-on support for:
• Workplace and end-user services
• Network services
• Office solutions
• Telephony services
• Local IT infrastructure

2nd Line Support

• Act as 2nd line support for incidents and service requests within assigned services.
• Troubleshoot and resolve technical issues escalated from first-line support.
• Collaborate with specialist teams and service providers when required.
• Contribute to continuous improvements of support processes and service quality.

Required Experience

• Minimum 3 years of experience within IT support, infrastructure, or technical operations.
• Experience working in IT support and service delivery environments.
• Participation in one or more similar assignments involving site setup or on-site IT coordination.
• Ability to independently manage and drive assigned tasks and responsibilities.
• Relevant education within IT or a related field.

Required Knowledge & Skills

• Broad understanding of general IT infrastructure and workplace services.
• Knowledge of ITIL-based service management processes.
• Experience working with ServiceNow.
• Good understanding of end-user support, networking, workplace services, and IT operations.
• Strong coordination and problem-solving capabilities.

Language Requirements

• Fluent in Swedish and English, both written and spoken.

Personal Qualities

• Strong communication and interpersonal skills.
• Service-minded and customer-focused.
• Self-driven and capable of working independently.
• Collaborative and solution-oriented.
• Comfortable working in changing environments and across multiple locations.

Mandatory Requirements

• Valid driver's license.
• Access to a private car. (milage coverage will be paid by the client)
• Ability and willingness to travel regularly within Northern Sweden.
• Ability to provide on-site support at construction sites and office locations.

Preferred Background

• Experience supporting large-scale construction, industrial, or infrastructure projects.
• Experience coordinating IT deliveries across multiple sites.
• Hands-on experience with workplace services, networking, and local IT infrastructure in distributed environments.