IT Business Relationship Manager

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Are you experienced in connecting business needs with IT solutions and building strong relationships with stakeholders? We are looking for an IT Business Relationship Manager who will act as a key link between Contract Logistics and IT, helping translate business needs into clear IT requirements and ensuring they are effectively prioritized and delivered.

Your responsibilities

As an IT Business Relationship Manager, you will

• Act as a strategic partner and trusted advisor for business stakeholders within Contract Logistics.
• Serve as a key interface between Contract Logistics business teams and IT.
• Understand, capture, and structure business needs and translate them into clear IT requirements.
• Manage the demand lifecycle from initial intake through evaluation, prioritization, planning, and handover to IT delivery teams.
• Evaluate IT demands based on business value, feasibility, cost, risks, and strategic relevance.
• Facilitate alignment between business functions, operations, and IT teams and manage stakeholder expectations.
• Support customer engagements and tender processes by providing IT-related expertise.
• Coordinate customer and business escalations related to Contract Logistics IT.
• Maintain transparency across the IT demand pipeline, portfolio status, priorities, and decision-making.
• Maintain documentation related to the IT landscape for assigned business areas.
• Coordinate additional IT requests, including inbound assessments and changes to legacy solutions.
• Ensure delivered solutions meet agreed business requirements and use stakeholder feedback to improve the requirements intake process.
• Monitor solution adoption, business value realization, and relevant KPIs after implementation.
• Identify opportunities to standardize, streamline, and optimize IT processes and solutions.
• Recommend improvements to demand management processes, tools, and templates.

What we’re looking for

• Bachelor’s or Master’s degree in Information Technology, Computer Science, Supply Chain Management, or a related field, or equivalent professional experience.
• Minimum 3 years of experience managing business requirements.
• Experience supporting or managing customer tender processes.
• Good understanding of IT solution delivery processes.
• Strong understanding of Contract Logistics business processes.
• Solid knowledge of IT demand and portfolio management frameworks.
• Ability to understand, interpret, and evaluate both business and IT requirements.
• Familiarity with IT integrations, enterprise applications, and data flows.
• Fluent spoken and written English.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical, problem-solving, and strategic thinking abilities.
• Ability to negotiate, manage expectations, and align stakeholders with different priorities.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Willingness to travel to client sites and company locations when required.
• Good knowledge of Microsoft Office, including MS Project, Excel, Word, and PowerPoint.

It would be an advantage if you have

• Relevant professional or IT certifications.
• Experience with Warehouse Management Systems (WMS), particularly Blue Yonder.
• Knowledge of EDI and SQL.
• Experience working with Atlassian Jira.
• Experience with Agile and Waterfall environments.
• Experience working with international and remote teams.
• Experience communicating and presenting to senior management.
• Knowledge of the logistics market.

What will help you succeed

We are looking for someone who can comfortably operate between business and technology. You should be able to understand business challenges, translate them into structured IT demands, and bring different stakeholders together around priorities and solutions.

Strong relationship-building skills will be key, as this role requires close cooperation with business leaders, operational teams, IT specialists, and customer-facing stakeholders. A combination of business understanding, IT awareness, structured thinking, and confident communication will help you succeed in this position.

What we offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e-learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company-wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• integration events
• corporate gym
• corporate sports team
• parking space for employees
• extra social benefits
• holiday funds
• christmas gifts
• employee referral program
• charity initiatives
• bicycle parking
• modern and ergonomic office
• yoga in the office

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV