IT Application Support Specialist

O projekcie

• For our Client from automotive industry we are looking for IT Application Support Specialist

Location: Wrocław (hybrid mode)

Type of agreement: B2B contract with possible extension

This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities.

Zakres obowiązków

• Provide application support for Finance and Master Data Management solutions.
• Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues.
• Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions.
• Support product backlog management by helping prioritize items and clarify requirements with stakeholders.
• Collaborate with development teams to identify root causes and implement sustainable solutions.
• Monitor application performance, data quality, and operational stability.
• Support testing, releases, deployments, and change management activities.
• Gather, document, and clarify business requirements for enhancements and improvements.
• Facilitate collaboration between business and technical teams to ensure alignment and successful delivery.
• Drive continuous improvement initiatives focused on increasing business value and operational efficiency.

Wymagania

Required qualifications

• Experience in application support, service management, or a similar role.
• Strong stakeholder management and communication skills.
• Ability to work effectively with both business and technical teams.
• Analytical mindset with strong problem-solving capabilities.
• Experience gathering and documenting business requirements.
• Knowledge of Agile methodologies and ways of working.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent English communication skills.

Nice to have

• Experience within Master Data Management processes.
• Experience supporting Finance-related applications and business processes.
• Knowledge of data management, reporting, or analytics solutions.
• Experience working with enterprise applications and configuration-based platforms.
• Experience facilitating agile ceremonies and supporting agile teams.
• Scrum Master certification.