IoT (WIND) Support Engineer (LoRaWAN, APN & Mobile Private Networks)

Summary

The role of an IoT (WIND) Support Engineer is essential for providing end-to-end technical support for IoT connectivity solutions across enterprise and industrial environments. The primary objective is to troubleshoot and resolve connectivity issues while ensuring seamless operation of IoT network devices and platforms.

Main Responsibilities

• Provide Level 2/Level 3 technical support for IoT connectivity solutions (LoRaWAN, P-APN, and MPN).
• Troubleshoot device, network, and application-layer issues across multiple IoT technologies.
• Analyze logs, packet captures, and network traces to identify root causes and implement corrective actions.
• Support onboarding, provisioning, and lifecycle management of IoT devices.
• Support new deployments and implementation of projects in LoRaWAN, P-APN, and MPN.
• Deploy, configure, and maintain LoRaWAN infrastructures including gateways, network servers, and end devices.
• Troubleshoot LoRaWAN communication issues including join failures, packet loss, coverage challenges, and gateway capacity concerns.
• Monitor gateway health, RF performance, and network utilization.
• Support integration with LoRaWAN Network Servers and cloud platforms.
• Ensure compliance with LoRaWAN architecture and industry best practices.
• Participate as needed in deployment and configuration of private APN environment.
• Support SIM/eSIM provisioning and connectivity troubleshooting for IoT devices.
• Investigate and resolve authentication, routing, DNS, IP addressing, and data session problems.
• Validate APN connectivity and performance for site deployments.
• Support deployment and operation of LTE/5G Mobile Private Network solutions.
• Monitor MPN performance, availability, and security.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Analyze connectivity KPIs and network performance metrics.
• Conduct root cause analysis and provide incident reports.
• Participate in on-call support rotations when required.

Key Requirements

• Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or Information Technology.
• Experience supporting and deploying LoRaWAN-based IoT solutions.
• Strong understanding of Access Point Name (APN) architecture and cellular connectivity.
• Knowledge of IoT communication protocols such as MQTT, HTTP/HTTPS, TCP/IP, UDP, and CoAP.
• Experience with networking tools like Wireshark, TCPdump, and others.
• Knowledge of cellular technologies such as LTE, LTE-M, NB-IoT, and 5G.

Nice to Have

• LoRaWAN certification or related LPWAN certification.
• Experience with IoT platforms like Azure IoT or AWS IoT.
• Knowledge of Private LTE and 5G Core architectures.
• Experience working with telecommunications carriers.
• Cloud networking and cybersecurity knowledge.