IoT Support Engineer (LoRaWAN, APN & Mobile Private Networks)

Summary

Emagine is looking for, for one of our client, an IoT Support Engineer, responsible for providing technical support for IoT connectivity solutions in enterprise and industrial settings. This role focuses on troubleshooting, maintaining, and optimizing network performance for various IoT technologies, ensuring efficient operations and high customer satisfaction.

Responsibilities

• Provide Level 2/Level 3 technical support for IoT connectivity solutions (LoRaWAN, P-APN, and MPN).
• Troubleshoot device, network, and application-layer issues.
• Analyze logs, packet captures, and network traces for root cause identification.
• Support onboarding and lifecycle management of IoT devices.
• Deploy, configure, and maintain LoRaWAN infrastructures.
• Troubleshoot LoRaWAN communication challenges.
• Monitor LoRaWAN gateway health and RF performance.
• Participate in the deployment of private APN environments.
• Support SIM/eSIM provisioning and connectivity for IoT devices.
• Manage LTE/5G Mobile Private Network solutions.
• Monitor MPN performance and troubleshoot connectivity issues.
• Manage support tickets and provide customer guidance.
• Conduct monitoring and reporting activities to analyze connectivity KPIs.

Must Haves

• Bachelor's degree in Telecommunications, Computer Science, Electrical Engineering, or equivalent experience.
• Experience with LoRaWAN-based IoT solutions.
• Strong understanding of APN architecture and cellular connectivity.
• Knowledge of LTE/5G Mobile Private Networks (MPN).
• Proficiency with IoT communication protocols and cellular technologies.
• Experience with network troubleshooting tools (e.g., Wireshark, TCPdump).
• Familiarity with basic scripting (Python, Bash).
• Knowledge of networking concepts (IP routing, DNS, DHCP).

Other Details

• Location: Europe (full remote)
• Start Date: ASAP