International Onboarding Orchestrator (With Mandarin)

Czym będziesz się zajmować?

• Manage the end-to-end account opening journey for top-tier clients and the most profitable deals, providing a positive and professional service and an exceptional customer experience.
• Act as the main point of contact for clients regarding all elements of onboarding, coordinating with stakeholders across the organisation.
• Leverage existing data and pre-fill forms to eliminate duplicate documentation requests and accelerate onboarding.
• Draft project plans based on client priorities, ensuring feasible timelines and that SLAs are met across all markets involved.
• Build strong stakeholder networks to facilitate smooth and timely customer onboarding, promoting collaboration and best practices across CIB.
• Guide clients through KYC documentation and address client questions effectively.
• Ensure compliance with all operational risk frameworks and regulatory requirements, providing consultancy and support to clients for successful onboarding.

Kogo poszukujemy?

Key requirements

• Excellent understanding of Onboarding and KYC processes, including client type specific requirements.
• Proven experience in leading the delivery of excellent customer service, proactively looking for innovative ways to improve service delivered to customers.
• Comprehensive understanding of risk management and proven experience of ensuring compliance with relevant regulatory processes.
• Strong interpersonal skills with highly developed capacity to influence others.
• Ability to prioritize and work independently under pressure.
• Excellent command of Mandarin and English (verbal and written).

Nice to have

• Project management skills desirable.
• Product knowledge beneficial (e.g. Markets).

Czego wymagamy?

2 lata doświadczenia na podobnym stanowisku

Znajomości

• Risk management
• Obsługa klienta
• KYC
• Onboarding
• Interpersonal Skills

Mile widziane

• Prioritization

Języki

• Angielski
• Mandaryński

Jakie warunki i benefity otrzymasz?

• 12.4k-16k PLN brutto/m (Umowa o pracę)
• Umowa o pracę - Elastyczne godziny pracy (100%)
• Praca zdalna: Hybrydowo
• Budżet szkoleniowy
• Pakiet medyczny, Ubezpieczenie, Pakiet sportowy
• Parking

Kim jesteśmy? Opening up a world of opportunity for our customers, investors, ourselves and the planet.

We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 58 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers.

HSBC is listed on the London, Hong Kong, New York, and Bermuda stock exchanges.