Field Service Technician

Are you interested in IT hardware, modern workplace technologies, and direct interaction with end users?

Do you enjoy working independently, approaching technical challenges with a solution-oriented mindset, and resolving IT issues directly on-site?

Then become part of our team! We are now looking for new eager Field Service Technician (m/f/d) in Wrocław, Kraków and Warszawa!

Your Future Team and Working Environment

As a Field Service Technician (m/f/d), you will support our customers in maintaining and operating their IT workstations. Together with your team, you will ensure the smooth operation of workplace infrastructure and help users work reliably with their IT equipment.

You will carry out a variety of service assignments directly at customer sites, assist with the installation and configuration of IT devices, and act as a point of contact for technical issues. You will work closely with your colleagues and other IT support and infrastructure teams.

What You Can Expect

• Field Service & Onsite Support - Carrying out technical service assignments at customer sites, including the analysis and resolution of hardware and software issues affecting workplace systems.
• Hardware Support & IMAC/D Services - Installing, configuring, maintaining, and replacing notebooks, desktop PCs, thin clients, and peripheral devices, as well as performing installation, relocation, modification, and deinstallation activities within the workplace environment.
• Windows & Microsoft 365 - Supporting Windows client systems and common Microsoft 365 and Office applications, as well as resolving typical technical issues.
• Rollout & Deployment - Preparing, installing, and commissioning new IT devices, as well as supporting hardware rollouts and the deployment of modern workplace solutions.
• Incident & Asset Management - Processing and documenting incidents and service requests via IT ticketing systems, maintaining inventory records, and documenting hardware movements.

What You Bring to the Table

• Education - Completed vocational training in IT, a technical retraining qualification, or comparable practical professional experience in the IT sector.
• Professional Experience - Initial to several years of experience in IT Field Service, Onsite Support, or a comparable IT support role.
• Hardware Expertise - Good knowledge of common IT devices, workplace hardware, and peripheral equipment.
• Microsoft Environment - Experience with Windows operating systems and common Microsoft 365 and Office applications.
• Troubleshooting - Ability to systematically analyze and independently resolve typical hardware and software issues.
• Service Orientation - Friendly and professional manner, with a genuine enjoyment of direct interaction with end users.
• Working Style - Independent, reliable, and structured approach to work, combined with strong teamwork skills.
• Languages - Good German language skills and basic English skills.
• Mobility - A valid Category B driving licence and willingness to travel to customer sites within the region are an advantage.

What We Offer

• Permanent Employment with digatus - You will become part of our in-house IT service team and work with us on long-term customer projects.
• Responsibility - Varied tasks across different IT infrastructures and professional enterprise environments.
• Modern IT - Working with up-to-date hardware solutions, modern workplace technologies, and professional IT service processes.
• Structured Onboarding - Clear processes and support from experienced colleagues and dedicated points of contact.
• Teamwork & Collaboration - Direct communication with our project and service teams, as well as your colleagues at digatus.
• Development Opportunities - Opportunities to further develop your career in IT Support, Field Service, Workplace Management, or IT Infrastructure.

Who is digatus?

We are a Germany-wide IT service group delivering the full digital value chain - from strategic consulting and development to operations and infrastructure projects. With more than 180 colleagues, we support companies of all sizes in building sustainable, secure IT landscapes.

Want to shape digatus IT from the inside?Then apply now - we’re excited to hear from you!