EMEA Carrier Manager

Roles and RESPONSIBILITIES

• Building and maintaining an accurate and up to date carrier inventory
• Define relevant governance and processes covering key aspects of carrier

management such as service/performance tracking, contract management, third

party management

• Ensuring and evidencing carrier compliance to HSBC requirements
• Work with internal HSBC finance/procurement teams to ensure optimal commercial

terms for the bank

• Build strong and effective relationships with third party carriers
• Participate in contractual discussions/renewals or market evaluations/RFP’s
• Ensure management have visibility of carrier performance covering all key metrics

Skills & experience required

• Telecoms infrastructure and services in a large, global organisation
• Industry standard carrier services and infrastructure/circuits
• Experience of managing complex IT infrastructure in highly regulated environments
• Experience of working in Financial Services/Banking preferred
• Experience of managing third party vendor/suppliers essential
• Strong commercial acumen essential
• Positive and professional attitude, team player, flexible and adaptable, open to

change(s)

• Ability to communicate technical subject matter to non-technical stakeholders

INTERNAL• Previous experience of delivering an excellent customer service

• Ability to quickly develop good working relationships with stakeholders