Dynamics 365 Senior CRM/CE Functional Consultant

We are looking for an experienced Senior Dynamics 365 CE Functional Consultant to join our Dynamics 365 Customer Engagement team and contribute to a variety of our customer engagement and Power Platform projects.

In this role, you will take ownership of functional project activities - from understanding requirements and designing practical solutions to configuration, testing, and go-live support. You will work closely with clients, solution architects, developers, and project teams to deliver solutions that meet real business needs.

We value a proactive, reliable, and self-driven professional with a strong sense of ownership and a consulting mindset: someone who asks the right questions, takes responsibility for commitments, and can recommend effective approaches rather than simply documenting requests.

Requirements

• 5+ years of experience in Dynamics 365 CE / CRM functional consulting or a similar project delivery role
• Strong functional knowledge of Dynamics 365 CE applications, such as Sales, Customer Service, Field Service and Customer Insights
• Hands-on experience with Dynamics 365 configuration, including forms, views, business rules, processes, security roles, and related functionality
• Good understanding of Microsoft Dataverse and Power Platform, including Power Apps and Power Automate
• Experience gathering and analyzing requirements, facilitating workshops, and translating business needs into functional designs and user stories
• Understanding of Dynamics 365 implementations, integrations, data migration, testing, and deployment activities
• Ability to independently manage functional tasks, prioritize work, follow through on commitments, and collaborate effectively with delivery teams
• Strong consulting, problem-solving, stakeholder communication, and documentation skills
• Excellent English communication skills

Nice to have

• Experience supporting pre-sales activities, solution demonstrations, or effort estimations
• Familiarity with APIs, integrations, Power BI
• Microsoft certifications in Dynamics 365 or Power Platform

Responsibilities

• Work directly with clients to understand business processes, clarify requirements, and recommend practical Dynamics 365 CE and Power Platform solutions
• Lead or participate in functional workshops and prepare user stories, functional specifications, process flows, and project documentation
• Configure Dynamics 365 CE solutions and collaborate with developers and architects on customizations and integrations
• Own assigned functional workstreams, proactively manage dependencies, and ensure timely, high-quality deliverables
• Support data migration, system and user acceptance testing, user training, and go-live activities
• Validate delivered functionality against agreed requirements and help resolve functional issues throughout project delivery
• Build trusted client relationships through clear communication, sound recommendations, and reliable follow-through

Nice to have

• Experience with multiple Dynamics 365 CE applications, such as Sales, Customer Service, Field Service, or Customer Insights.
• Experience with Power Automate, Dataverse, Power Apps, Power BI, or other Power Platform components.
• Experience working with APIs and integrations between Dynamics 365 and external systems.
• Experience with solution architecture or technical design.
• Previous experience taking an opportunity from discovery through solution definition and into project delivery.
• Microsoft certification in Dynamics 365 Functional Consulting, Solution Architecture, Power Platform Solution Architecture, or related areas.

What we offer

• The opportunity to work on challenging Dynamics 365 CE projects for international clients.
• A role combining business consulting, solution design, pre-sales, and project delivery.
• The opportunity to influence solutions from the very beginning of an engagement rather than simply implementing predefined requirements.
• Collaboration with experienced Dynamics 365 consultants, Solution Architects, developers, and other specialists.
• Opportunities to grow both your functional and technical expertise within the Microsoft ecosystem.
• Participation in building and developing our Dynamics 365 CE practice.

We offer

• Projects for clients such as PayPal, Wargaming, Xerox, Philips, adidas, and Toyota
• Competitive compensation based on qualifications and skills
• Career development system with clear skill qualifications
• Flexible working hours and remote work opportunities
• Corporate medical insurance and online English courses
• Corporate parties and events for employees and their children
• Internal conferences, workshops, and meetups for knowledge sharing