DevOps / Contact Center Administrator

Unleash cutting-edge infrastructure solutions - drive stability and performance in contact center operations!

Łódź-based opportunity with hybrid work model (2 days in the office/month).

As a Contact Center Administrator, you will be working for our client, a leader in online banking, supporting the stability, availability, and performance of mission-critical contact center infrastructure. Your expertise will enable seamless communication experiences for millions of users, contributing directly to digital innovation and customer satisfaction. This role offers a unique chance to grow within a dynamic, technology-driven environment.

Your main responsibilities

• Administer and maintain Kubernetes and Docker environments supporting contact center applications
• Manage and uphold Red Hat Linux and Windows Server systems to ensure optimal performance
• Develop and refine automation scripts using PowerShell and Bash to streamline operations
• Configure and support CI/CD pipelines using TeamCity and Azure DevOps for continuous delivery
• Monitor system performance, infrastructure health, and availability, proactively addressing issues
• Troubleshoot incidents and perform root cause analysis to resolve infrastructure-related problems
• Support deployment, configuration, and ongoing maintenance of applications and services
• Collaborate with IT teams and stakeholders to enhance service reliability and operational efficiency
• Identify opportunities to automate and optimize infrastructure management processes
• Participate in incident management and coordinate troubleshooting during critical situations

You're ideal for this role if you have

• At least 2 years of experience in IT administration or similar technical roles
• Practical knowledge of Kubernetes and Docker containerization technologies
• Experience managing Red Hat Linux and Windows Server environments
• Hands-on experience with CI/CD tools such as TeamCity and Azure DevOps
• Strong scripting skills in PowerShell and Bash
• A university degree in Computer Science, Operating Systems, or related field
• Good command of English, both written and spoken
• Excellent communication, collaboration, and problem-solving skills
• A proactive, ownership-driven approach with organizational skills

It’s a strong plus if you have

• Experience with Microsoft Azure services, especially AKS, Azure OpenAI, or Azure SQL
• Basic understanding of databases such as MS SQL, MySQL, and PostgreSQL
• Familiarity with monitoring tools like Dynatrace, Zabbix, Prometheus, or Grafana
• Flexibility and enthusiasm for continuous technical development

Language Required for the role: Polish (Good command)

Eligibility to work in Europe: Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.