Cyber Fraud Operations Lead

Introduction & Summary

We are looking for an experienced Cyber Fraud Operations Lead to oversee the day-to-day operations and productivity of a fraud operations team in Riyadh.

The successful candidate will have a strong background in fraud operations, cyber fraud systems, team management, and client relationship management. This role will be responsible for ensuring the team consistently meets agreed SLAs and KPIs, while continuously improving fraud detection and analysis processes.

Key Responsibilities

• Manage the day-to-day operations and productivity of the fraud analysis team.
• Ensure team performance consistently meets agreed SLAs, KPIs, and operational targets.
• Monitor analyst workloads and ensure efficient allocation of resources.
• Manage vacation plans and staffing requirements to ensure continuous client operations.
• Coordinate monthly shifts, schedules, and team coverage.
• Review analyst performance, identify errors or performance gaps, and provide timely feedback and coaching.
• Monitor and analyse sessions identified or flagged as potential fraud.
• Identify recurring fraud patterns and scenarios affecting customers.
• Develop and recommend new fraud detection rules and use cases based on emerging fraud patterns.
• Work closely with technical and cyber teams to improve fraud detection capabilities.
• Prepare regular operational, performance, and fraud analysis reports for management.
• Track key fraud trends, operational metrics, and team performance.
• Maintain strong and professional relationships with clients and key stakeholders.
• Act as the primary operational point of contact for fraud-related matters.
• Support the implementation of new fraud management strategies, processes, and controls.
• Ensure adherence to operational procedures and fraud management best practices.

Key Requirements

• 8-10+ years of relevant experience in fraud operations, cyber fraud, fraud analysis, or a related field.
• Proven experience managing or leading a fraud operations/analysis team.
• Strong hands-on experience with Group-IB - mandatory.
• Experience with other fraud, cybersecurity, SIEM, or monitoring platforms such as SAS, Splunk, or similar tools.
• Strong understanding of fraud detection, investigation, monitoring, and prevention processes.
• Experience analysing fraud patterns and developing or refining fraud detection rules.
• Strong understanding of operational SLAs, KPIs, performance management, and reporting.
• Excellent communication and stakeholder management skills.
• Proven experience managing client relationships.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.

Nice to Have

• Previous experience within banking, financial services, fintech, or telecommunications.
• Experience with cybersecurity operations or SOC environments.
• Knowledge of emerging cyber fraud techniques and customer fraud scenarios.
• Experience working with large enterprise or government clients.
• Saudi National candidates are preferred.

Other Details

• Employment: Permanent
• Location: Riyadh, Saudi Arabia
• Work Arrangement: Fully onsite
• Nationality: Saudi National preferred
• The role requires close collaboration with clients, internal technical teams, and other stakeholders to ensure effective fraud prevention and detection strategies.

Location: Riyadh, Saudi Arabia Employment Type: Permanent Work Arrangement: Onsite Experience: 8-10+ years Start Date: Immediate / As soon as possible