Customer Support Specialist (Remote) Gross salary: 5,500-7,000 PLN

Customer Support Specialist (Remote) Gross salary: 5,500-7,000 PLN

About us

We build software for Influencer marketing agencies: helping them manage creators, track revenue, and scale their business. e're a small international team, and our customers are active around the clock. It can get intense at times, and when it does, people help each other out.

We're looking for a Support Specialist who genuinely enjoys solving problems, not just passing them along.

The job

You're the first person customers talk to when something isn't working. You find out what actually went wrong, document it, write it up clearly and work with our developers until it's fixed. Both customers and engineers rely on you to know what's going on.

Day to day, you'll

• Chat with customers worldwide via WhatsApp, Intercom, and Telegram (all written - no phone calls)
• Investigate issues to understand the root cause, not just the symptoms
• Reproduce bugs and document them clearly for our engineering team
• Keep customers informed throughout the process so they know we've got their back
• Work closely with our product and dev teams to improve the product over time
• Spot patterns in issues and flag them before they become bigger problems

Shifts: 6:00-14:00 or 14:00-22:00 (Central European Time). You can choose what works best for you.

What we need

• Written English B2+ - you'll be writing a lot, so clear communication really matters
• Spoken English B2 - we have team calls and occasional Google Meets
• Interest in how software works. You don't need to code, but you should enjoy figuring out why something behaves the way it does
• Ownership: if a ticket is yours, you stay on it until it's resolved
• Comfortable with a fast pace, since we ship and change things often
• Reliability: customers count on us, and so does the team

Nice to have

• German (B1+) - a big plus, but not required

What you get

• 100% remote - work from wherever you're most comfortable
• Flexible shift options - morning or afternoon, your choice
• B2B or contract of mandate (umowa zlecenie), whatever works best for your situation
• A product with paying customers, so you see the effect of your work directly
• Room to grow as the company grows

Our culture

We're small, so nobody says "that's not my job". You'll get real autonomy: we trust you to make calls, ask when you're stuck and suggest how we could do things better.Schau dir bitte einmal die Plattform Rockerjobs an. Auf der möchte ich das posten. Ich habe hier diese Funktion gewählt, mit der ich die Bewerber auf einen eigenen Funnel rüberschicke. Wie kann ich dafür sorgen, dass sie das auch wirklich alle machen und dass sie sich nicht einfach doof über Rockerjobs bewerben, zum Beispiel?

We care about results, not busywork. And we celebrate when our customers succeed - because their growth is what we're here for.

Sound like a good fit?

We'd love to hear from you.