Customer Support Advisor (with Czech)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Customer Support Advisor with Czech, you will deliver an outstanding customer experience by handling customer interactions, resolving issues effectively, and building strong relationships. Using your communication, problem-solving, and technical skills, you will support customers with professionalism and empathy while adapting to changing priorities and ensuring high-quality service delivery.

Your tasks

• Deliver excellent customer service through professional and effective customer interactions.
• Communicate clearly and confidently with customers in Czech and English where required.
• Resolve customer concerns and help de-escalate challenging situations.
• Troubleshoot issues and provide appropriate solutions using your technical knowledge.
• Build and maintain strong customer relationships focused on a positive experience.
• Manage multiple customer interactions and prioritize requests effectively.
• Make sound decisions to support timely issue resolution.
• Adapt to changing business needs and customer requirements.

Your profile

• You have C1-level fluency in Czech.
• You have at least 1 year of experience in an international contact centre environment.
• You demonstrate strong communication, listening, and comprehension skills, both written and verbal.
• You have excellent customer service skills and can effectively manage and de-escalate customer frustration.
• You possess strong problem-solving skills and can work independently and objectively.
• You are dedicated to delivering a high-quality customer experience and building lasting customer relationships.
• You can manage multiple tasks simultaneously while effectively prioritizing requests and concerns.
• You have good technical knowledge and troubleshooting skills, are proficient in Excel and Microsoft Office tools, hold a university degree, and can adapt effectively to a fast-changing environment.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram - @capgeminipl or visit our Facebook profile - Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com