Customer Service with Spanish + Translation

Czym będziesz się zajmować?

Requirements

• Proficiency in Spanish (C2 level), particularly in written communication.
• Advanced English skills (B2/C1 level), primarily written.
• Strong familiarity with digital tools, mobile apps, and the Office suite.
• Sales and negotiation skills.
• Ability to make decisions based on established guidelines.
• Capability to work both independently and collaboratively within a team.

Additional advantages

• Experience with motorhomes or camping.
• Background in customer care or working in a startup environment.
• Proficiency in additional languages (e.g., German, Dutch, French, *Italian, Polish) at B2/C1 level.
• Familiarity with similar mobile apps (e.g., Google Maps, TripAdvisor).

Kogo poszukujemy?

Responsibilities

• Assisting users/customers with resolving issues related to our app or website via email, PlayStore, or AppStore.
• Reviewing and verifying data entered into our platform, including new locations, comments, and photos.
• Participating in international exhibitions (e.g., Düsseldorf, Stuttgart, Birmingham, Barcelona, Paris, Warsaw), approximately 5-7 times per year, totaling around 25 days.
• Preparing the exhibition stand, training and managing hostesses during trade fairs. Responsible for engaging with both app users and business partners throughout the events.
• Translating app content and marketing materials.
• Providing feedback to colleagues and suggesting improvements as part of quality control.
• Testing new app versions and reporting bugs.
• Be in touch with local partners/influencers.

We offer

• B2B contract with a competitive salary of 9,000 - 11,000 PLN.
• Full IT equipment, including a laptop, additional screen, and smartphone.
• Bonuses for participating in trade shows.

Czego wymagamy?

Mile widziane

• app testing
• translation

Języki

• Angielski
• Hiszpański

Jakie warunki i benefity otrzymasz?

• 9k-11k PLN netto/m (B2B)
• B2B - Elastyczne godziny pracy (100%)
• Praca zdalna: Brak
• Szkolenia wewnętrzne, Wyjazdy na konferencje, Klasy językowe
• Kawa / Herbata, Zimne napoje
• Pokój relaksu

Kim jesteśmy? Our client has a leading platform dedicated to helping travelers discover the best spots to rest, park, and explore. With a community-driven approach, they provide a comprehensive guide to unique locations. Our client mission is to enhance the travel experience by offering a user-friendly app and excellent customer support. Join team in Warsaw!