Customer Service Specialist with Languages (EN / ES / FR / BG / SL)

We are looking for candidates who speak English, Spanish, French, Bulgarian or Slovenian to join a team supporting collections processes for one of the largest clients in the logistics industry in Europe.

Previous experience in collections or finance is not required. Full training and onboarding will be provided. What matters most is your language skills, communication skills and confidence in speaking with customers over the phone.

Project information

• Area: Finance Operations / Accounts Receivable / Collections / Customer Service
• Location: Remote work from anywhere in Poland
• Work model: 100% remote
• Working hours: Standard office hours, Monday to Friday
• Schedule: Full-time, Monday to Friday
• Seniority level: Junior / Specialist
• Languages: English, Spanish, French, Bulgarian or Slovenian
• Project duration: Until the end of the year, with the possibility of a quick start
• Salary: Agreed individually based on experience, language skills and the candidate's financial expectations

Responsibilities

• Contacting customers by phone and email regarding outstanding payments.
• Discussing and explaining issues related to overdue payments.
• Communicating with customers in their local language and, when necessary, in English.
• Building professional relationships with customers.
• Discussing and agreeing on possible solutions regarding outstanding payments.
• Updating information in internal systems and documenting customer interactions.
• Cooperating with the team and managers in an international environment.

Requirements

We are currently looking for candidates who are fluent in at least one of the following languages:

• English
• Spanish
• French
• Bulgarian
• Slovenian

Additionally, we are looking for

• Very good command of the language you will use when supporting customers.
• For Spanish, French, Bulgarian and Slovenian speakers, at least B2 level of English.
• Confidence in making and receiving phone calls.
• Good communication and interpersonal skills.
• Willingness to work in an international environment.
• Previous experience in customer service, call centre, sales, retail or another customer-facing role would be an advantage.
• Previous experience in Collections or Accounts Receivable is not required.

We offer

• 100% remote work from anywhere in Poland.
• Full training and onboarding.
• An opportunity to gain experience in Customer Service, Finance Operations and Collections.
• Work in an international environment.
• Support from the team and managers during the onboarding process.
• Possibility of a quick start.
• Salary agreed individually based on experience, language skills and financial expectations.