Customer Service Specialist with Hebrew

Responsibilities

• Serve as a brand ambassador, advise customers on hygiene products.
• Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack) in Hebrew and English.
• Providing multichannel written support: e-mail, chat, and social media channels in Hebrew and English.
• Documenting e-commerce complaints logged on e-commerce platforms.
• Maintain high level of customer satisfaction.
• Remain polite, patient and courteous with customers throughout the experience.
• Ensure the end to end experience for all customers is at high level of customer satisfaction.

Requirements

• Language level: Hebrew C1/C2 (contact with the customers) + English B2 (language of the training and internal communication).
• Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work.
• Able to listen to understand, review, and provide solutions.
• High-developed communication skills.
• Strong attention to details and ability to multitask.

Nice to have

• Customer Service experience in an international, fast-peace environment (1 year).
• Practical knowledge of CRM systems.

What do we offer

• Employment contract (3-month of probation period with possibility of extension).
• Remote position within Poland.
• Benefits package: private medical healthcare (LuxMed); private life insurance; MyBenefit points or Multisport Card.
• Language classes: Polish or English.
• An access to the online platforms with unlimited trainings: Concentrix University and LinkedIn Learning.
• Work with Friend and Earn: Referral Campaign with bonuses up to 4000 PLN.
• Development program - Concentrix Academy - unlock your talent and become our future Team Leader, Trainer, or Quality Evaluator.
• Fully paid training: before the first contact with the customers you will participate in fully paid training. - We will teach you everything!
• Competitions, integration events, and recognition program Be The Best to act as a One Team!
• Social Fund because your Employee Experience matters!