Customer Service Specialist with German

Ever finished a day and thought: I really made someone’s life easier today?

That’s exactly what you’ll do here. As a Customer Service Agent with German (m/f/d), you’ll be the person customers count on - the one who listens, helps, and solves. If you’re motivated, love using your German every day, and want a role where your impact is real, this is the opportunity you’ve been waiting for.

Your responsibilities

• Supporting customer through different channels
• Analysing and solving customer’s queries
• Sharing information on administrative and technical requests (products, invoices, etc.)
• Making changes to the system
• Forwarding faults or calls to other departments

Our requirements

• German at min. C1 level
• Customer oriented attitude
• Excellent organizational and communication skills
• Good knowledge of MS Office
• Willingness to work in two shifts between 8am and 10pm, Monday-Sunday, 5 days a week, 40 hours per week

What's in it for you?

• Financial stability from day one - competitive salary
• Take care of your health - with supplementary medical insurance with LuxMed
• Generali group insurance
• Multisport or MultiKafeteria benefit systems
• Flexibility that works for you - enjoy our hybrid model: 2 days from home, 3 days in the office (after training and probation period)
• You can work full-time or choose to reduce your hours depending on your availability (part-time)
• Practical everyday support from Team Leader and Project Supporter
• Bring a friend, get rewarded - our referral bonus program gives you extra perks when you recommend new colleagues
• Work-life balance that matters - friendly teams, supportive leaders, and a positive atmosphere (a 30-minute lunch break included in the 8-hour working day)
• An extra day off for voluntary activities close to your heart
• Thinking of relocating? - we’ll support you with a change
• International experience every day - collaborate in a diverse, multinational environment influenced by British and Swiss culture
• Inclusive employee networks - join communities that celebrate diversity, where you can connect, share, and learn

What we hope you'll do next

Click "Apply now" to complete our brief application form so we can learn more about you.

About Capita

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK, Europe, India, and South Africa.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.