Customer Service Business Partner | German

Location: Kraków Office attendance: 3 days per week in the office Contract of employment: full-time Level: Senior Recruitment process: online

About your future employer

Our Client is a global manufacturing company with a strong international presence worldwide. They offer diverse training and development opportunities, as well as the chance to grow your career through international projects and cross-departmental experiences.

Customer Service Business Partner | German

For our international client, we’re looking for an experienced Customer Service Business Partner with German to join the Supply Chain team.

This is a customer-facing role where you’ll act as a key point of contact for German-speaking customers, supporting them across Supply Chain and Order Management processes. At the same time, you’ll work closely with internal business teams to identify process gaps, analyse current ways of working and drive improvements that strengthen customer experience and operational efficiency.

Responsibilities

• Act as a key point of contact for German-speaking customers in all matters related to Supply Chain and Order Management.
• Build and maintain strong, long-term relationships with customers, understanding their needs and ensuring a high level of service.
• Manage and coordinate customer orders from order entry through to delivery, ensuring accuracy and timely execution.
• Work closely with internal teams across Supply Chain, Logistics, Planning, Customer Service and other business functions to resolve issues and ensure smooth order fulfilment.
• Proactively identify potential supply, delivery or order-related issues and coordinate appropriate solutions.
• Analyse customer and operational processes to identify inefficiencies, recurring issues and opportunities for improvement.
• Partner with the business to implement process improvements and more efficient ways of working.
• Act as a bridge between customers and internal stakeholders, ensuring clear communication and alignment.
• Monitor relevant customer service and Supply Chain KPIs and support actions to improve service performance.
• Support process changes, new initiatives and continuous improvement projects within the Supply Chain / Order Management area.
• Prepare and analyse data and reports to identify trends, root causes and opportunities for improvement.

Qualifications

• Experience in Customer Service, Order Management, Supply Chain or a similar customer-facing role within an international environment.
• Strong customer focus and excellent relationship-building skills.
• Fluency in German and English.
• Experience working with customers and multiple internal stakeholders across different functions.
• Ability to understand and analyse business processes and identify opportunities for improvement.
• Strong problem-solving and analytical skills, with a proactive approach to resolving issues.
• Good organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems, ideally SAP, and good knowledge of MS Excel would be an advantage.
• Excellent communication skills and the ability to act as a trusted partner for both customers and internal business stakeholders.

We offer

• Comprehensive training to ensure success in your role
• Technical or managerial career path (everyone can develop their leadership skills)
• Be a part of a truly awesome team in a well - located office in Kraków
• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas
• Life insurance
• Private medical care
• Flexible working hours
• Great atmosphere and comfortable working conditions
• Stable job and cooperation with friendly and high qualified team
• Soft skills development
• Integration events
• International team and non-corporate work enviroment

Recruitment proces

• Short interview with Antal Consultant
• Interview with HR
• Interview with HR & Hiring Manager
• Employment

Why apply for an Antal job offer?

When your application is successful, you will be supported by a dedicated Consultant who will stay in regular contact with you (via email or phone), help you prepare for interviews with your future employer, and ensure a smooth and professional recruitment process.

About Antal

Antal is a leading recruitment and HR advisory company, present in Poland since 1996 and later expanded to the Czech Republic and Hungary. Across the CEE region, we employ around 150 professionals who deliver a full range of services - from specialist and executive recruitment, employee outsourcing and HR consulting, to employer branding and market research.

Our division-based structure combines deep industry expertise with functional specialisation, enabling us to provide tailored solutions for companies in every sector. We act as a trusted partner for both employers and candidates, sharing our knowledge and guiding them through every stage of the talent journey. We connect exceptional people with the right opportunities and help organisations build successful teams.