Customer Service Agent with German

Type of contract: Contract of Mandate (Umowa Zlecenie)

Are you looking for a place where you can easily balance your responsibilities with your studies or personal interests, while meeting great people and gaining valuable experience? Put your German language skills to good use and join CCIG Group!

Your responsibilities

• Making outbound calls in German to potential patients from an existing contact database,
• Providing information about ongoing clinical trials and encouraging patients to participate,
• Answering patients' questions and providing the necessary information about the clinical trials,
• Scheduling appointments with a doctor for patients who pass the initial qualification process,
• Ensuring professional communication, high-quality service and a positive patient experience.

Our requirements

• German language proficiency at C1 level or above - a must-have,
• English language proficiency at B2 level or above,
• Willingness to work in a hybrid model,
• Empathy and a positive attitude,
• Teamwork skills and a responsible approach to assigned tasks.

Nice to have

• Previous customer service experience.

What do you gain by joining CCIG Group?

• A great start – no experience required! We value your potential above all.
• A benefits package – including a MultiSport card, private Lux Med healthcare and group insurance.
• Flexible working hours – easily combine working with us with your studies or personal interests. Enjoy free coffee and fruit days at the office!
• Development of soft skills – learn the art of negotiation and problem-solving, skills that will prove useful both at work and in everyday life.
• Growth and new opportunities – by joining us, you get the chance to take part in new projects and explore different roles within CCIG Group. We are proud that many of our team members started in customer service and later moved on to more advanced positions in coordination, training or recruitment. After just 3 months of working with us, you can participate in internal recruitment processes and apply for new projects.

What happens after you click the "Apply" button?

• We simply want to get to know you! Leave your contact details in the recruitment form and we will give you a call to discuss the details.
• We will invite you to a meeting at our office, where we can get to know each other better.
• Feedback is very important to us. We respect your time and always get back to you with feedback after the interview, regardless of our final decision.

Unique People Sp. z o.o., registered in the Register of Employment Agencies under number KRAZ 15946, acting on behalf of its Client, CCIG Group.