Customer Operations Coordinator

For our client, an international company specializing in maritime catering and hospitality services, we are currently looking for a Customer Operations Coordinator! You will play a key role in managing daily catering operations for vessels worldwide. With structured onboarding and support from the Operations team, you will gradually take on more responsibility and eventually manage your own fleet. Location: Wrocław

Working hours: Our operations run 24/7, as vessels operate across different time zones.

• You will work in a rotating shift system: 7:30-15:30 or 13:00-21:00
• Flexibility is required for evening or occasional weekend support
• A proactive and responsible mindset toward urgent matters is essential

Working model: Starting full time at the office in Wrocław, possibility to work remotely for 1 or 2 days a week after completing the training period and in agreement with the direct manager.

Responsibilities

• Process and monitor daily orders for assigned vessels, ensuring timely and accurate execution.
• Coordinate with vessels, suppliers, captains, and shipowners, acting as a key point of contact.
• Monitor vessel budgets, consumption, invoices, inventories, and daily meal reports.
• Ensure accurate operational and financial data in internal systems.
• Resolve claims and operational issues, taking corrective action and escalating complex cases when necessary.
• Build strong relationships with stakeholders and ensure clear, professional communication.
• Gradually take ownership of an assigned fleet of vessels.
• Contribute to process improvements and support effective team collaboration.

Requirements

• 2+ years of experience in operations, logistics, supply chain, or a similar field
• Fluent English (min. C1)
• Bachelor’s degree or equivalent professional experience
• Strong organizational, analytical, and problem-solving skills
• High attention to detail and accuracy
• Ability to prioritize and work effectively in a fast-paced environment
• Proactive approach and strong sense of ownership
• Strong communication and stakeholder management skills
• Experience in maritime, shipping, or catering is an advantage

For you

• Dynamic role in a growing international company
• Structured onboarding and development program
• Exposure to global maritime operations
• Opportunities to grow within the Operations department
• Collaborative and supportive team environment International training opportunities in Belgium and Poland

Training and onboarding information

You will follow a structured onboarding program including

• Training across different OPS functions (administration, order handling, fleet management)
• Coaching from experienced colleagues and Operations Managers
• Training sessions in Belgium and/or Poland

This program is designed to ensure you can confidently manage operations independently over time.

Interested? Apply by sending your CV!

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#1202331 - Weronika Opozda