Customer Care Advisor with German

Join Our Team as a Customer Care Advisor with German! ?

Join the team as a Customer Care Advisor and support one of the leaders in the global service industry!

Is your passion for exceptional service as strong as your language skills?

If you dream of a career where every day is a journey and your fluent command of German opens doors to a world of high-end standards, then this role is made for you! Join us and become a key brand ambassador setting the standards for global client service worldwide. We are looking for individuals who perfectly understand the expectations of demanding clients and can turn every interaction into an unforgettable experience.

Proficiency in English is crucial.

What we offer

• stable employment based on an employment contract (the first contract for 6 months, followed by an indefinite one)
• hybrid work model (3/2) after the onboarding period
• regular working hours: from 9 a.m. to 5 p.m.
• attractive benefits package: quarterly bonuses and a monthly commission based on performance, 13th salary, exceptional travel benefits, including free or significantly discounted services on our client's network of connections, co-financing for courses and training, life insurance, private medical care, sports card

Your tasks

• comprehensive support for B2C and B2B premium customers from around the world – contact via phone, email, and chat
• advising on service planning and selecting optimal solutions
• assisting clients with issues related to: insurance, selecting additional options, and making service adjustments
• handling enquiries and complaints, e.g., refunds
• building long-lasting relationships with customers

What we expect

• fluency in English at a minimum B2/C1 level and proficiency in German at a C1 level
• initial experience in customer service through various contact channels is welcome
• familiarity with the Outlook suite and Excel
• high level of personal etiquette and communication skills
• openness to multiculturalism and strong customer focus
• knowledge of the Amadeus system will be an additional asset

Employment agency entry number 47

this job offer is intended for people over 18 years of age