Contact Center Architect

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Contact Center Architect

Responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa
• Conducting customer workshops to gather requirements and crafting technical concept documentation
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON)
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI)
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment

Requirements

• Strong understanding of relevant technologies like WebServices, REST, JSON, JavaScript, AWS, OAuth, SCIM, VoIP/SIP
• Experience in conducting customer workshops and creating technical concept documentation
• Fluent communication skills in German and English (B2/C1) with the ability to work effectively with customers and partners
• Experience or strong interest in developing expertise in at least one of the target platforms: Genesys, Cognigy, or Parloa, including interface development, customization, and integration
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra)
• Interest in developing expertise in the Contact Center and/or Conversational AI domain

Nice to have

• Knowledge of LLM and Prompting

Offer

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant
• Employee referral program