Client Onboarding Analyst

O projekcie As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Client Onboarding Analyst

Offer

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program

Zakres obowiązków

• Manage end-to-end client onboarding processes, including account opening, account maintenance, and system setup
• Prepare, issue, review, and validate client documentation
• Monitor and manage ongoing onboarding cases, pending requests, and service-related activities
• Communicate directly with clients to clarify requirements, resolve issues, and provide onboarding support
• Cooperate with Compliance, Business Risk, KYC Quality Control, Tax, and other internal teams
• Handle urgent requests, escalations, and complex onboarding issues
• Ensure compliance with internal policies, regulatory requirements, and risk management standards
• Monitor service delivery against SLAs, quality standards, and operational deadlines
• Identify process inefficiencies and implement improvements to onboarding procedures
• Support onboarding-related projects and cross-functional initiatives
• Analyze complex operational issues and provide practical solutions
• Act as a Subject Matter Expert (SME) for internal stakeholders and team members
• Monitor client satisfaction and maintain effective relationships with internal and external stakeholders

Wymagania

• 3-5 years of professional experience in documentation review, KYC, AML Compliance, account opening processes, or a similar role within the financial services industry
• Proficiency in Microsoft Office applications
• Proficiency in written and spoken English
• Strong analytical, problem-solving, and organizational skills
• Excellent attention to detail and ability to prioritize multiple tasks
• Experience handling urgent requests, escalations, and stakeholder expectations
• Strong written and verbal communication and interpersonal skills
• Ability to work independently with limited supervision and collaborate effectively within a team
• Ability to perform in a high-volume, deadline-driven, and risk-sensitive environment
• Bachelor's degree or equivalent professional experience

Nice to have

• Proficiency in at least one additional regional language used in Europe or the Middle East

Oferujemy

• Sport Subscription
• Private healthcare
• Employee referral bonus