Claude & Perplexity Technical Support Specialist

Altimetrik Poland is a digital enablement company. We deliver bite-size outcomes to enterprises and startups from all industries in an agile way to help them scale and accelerate their businesses. We are unique in Poland's IT market. Our differentiators are an innovation-first approach, a strong focus on core development, and an ability to attack the challenging and complex problems of the biggest companies in the world.

We’re looking for a Technical Support Specialist to manage the day-to-day administration and user support of Claude and Perplexity across the organization, helping teams access and use both platforms effectively.

Key Responsibilities

• Manage user accounts, permissions, licenses, and workspace settings, including onboarding and offboarding.
• Troubleshoot access, SSO, configuration, and integration issues.
• Help users get started with both platforms and resolve day-to-day technical queries.
• Coordinate issue resolution with internal teams and stakeholders, tracking escalations through to completion.
• Prepare usage and license utilization reports using available platform data.
• Maintain support documentation, troubleshooting guides, and onboarding materials.

Requirements

• Hands-on experience with both Claude and Perplexity, including workspace administration, user access management, and troubleshooting common user issues.
• Experience in technical support or SaaS application administration.
• Working knowledge of SSO, user provisioning, and access management.
• Strong troubleshooting skills, including investigating configuration and integration issues.
• Experience handling support tickets and coordinating with internal teams or external vendors.
• Ability to interpret usage data and prepare operational reports.
• Clear written and verbal communication skills, with the ability to explain technical issues to users with different levels of technical knowledge.
• A structured approach to documentation, prioritization, and follow-up.
• We grow fast.
• We learn a lot.
• We prefer to do things instead of just talking about them.

If you would like to work in an environment that values trust and empowerment... don't hesitate, just apply!