Change Enablement - Manager (ITSM) (Poznań - hybrid)

O projekcie

What we offer

• Hybrid working model (2 days in the office and 3 days working remotely)
• Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platform
• Opportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around the world
• A culture based on teamwork, trust, and knowledge sharing
• A well-structured onboarding program to support a smooth start and successful integration into your new role
• Clear career development paths and access to learning and certification programs
• Access to training platforms and tools that support professional growth
• An inclusive workplace that welcomes people with disabilities
• A modern office in Poznań, located in Malta Office Park

Why join Grant Thornton Global Delivery Center Poland

At Grant Thornton Global Delivery Center Poland (GDC), you’ll contribute to meaningful work that moves businesses forward. From day one, you’ll help deliver value for clients while helping shape the future of a growing delivery center in Poland.

Through supporting operations of our growing multinational platform, you’ll have opportunities to tackle complex projects, work with advanced technologies and develop new skills while expanding your experience. You’ll collaborate across countries, markets and time zones, learning from different perspectives and building experience beyond their roles.

At GDC Poland, you’ll be part of a team that succeeds together. Knowledge is shared, diverse perspectives are valued, and team members support one another in doing their best work.

Clear career paths, learning opportunities and international exposure will help you continue building your skills, expanding your capabilities and growing a rewarding career.

About Grant Thornton

Grant Thornton provides audit and assurance, tax and advisory services through the member firms of the Grant Thornton International Ltd (GTIL) network. Wherever business operates, the network is there, with member firm capabilities in more than 150 markets worldwide.

Within the network, the Grant Thornton Advisors multinational platform is a group of firms that connects priority markets and operates with aligned standards, technology and delivery expectations. For work that crosses borders, this helps support collaboration and coordination across markets. Platform firms operate as separate legal entities.

Why choose a career with Grant Thornton

At Grant Thornton, we help ambitious organizations make their most important decisions across audit, tax and advisory. Our scale doesn’t create distance. You work in smaller teams, with senior people who stay involved from start to finish. You take on real work early, help shape it and see it through.

You get access to capabilities across disciplines, clients in almost every industry and colleagues around the world who are only a message away.

Build a career with meaningful work, multinational opportunities and the support to make a lasting impact.

Join our team!

We are searching for IT professionals across multiple specialties and experience levels. Click on the arrow to see current job offers.

Why join Grant Thornton Global Delivery Center Poland?

At Grant Thornton Global Delivery Center Poland (GDC Poland), you’ll contribute to meaningful work that moves businesses forward. From day one, you’ll help deliver value for clients while helping shape the future of a growing organization in Poland.

Zakres obowiązków

• Change Execution & Coordination
• Coordinate the end‑to‑end lifecycle of standard, normal, and emergency changes in accordance with established Change Enablement processes.
• Ensure change records are complete, accurate, and compliant with defined data, risk, and approval standards.
• Facilitate change scheduling and collision detection to reduce service impact and resource conflicts.
• Support emergency change execution by ensuring appropriate approvals, documentation, and post‑implementation review..
• CAB & Stakeholder Engagement
• Prepare, manage, and facilitate Change Advisory Board (CAB) meetings and ad‑hoc change reviews.
• Partner with change requestors, service owners, and technical teams to clarify scope, risk, dependencies, and rollback plans.
• Communicate change approvals, deferrals, and rejections in a timely and clear manner..
• Tooling & Data Management
• Execute Change Management workflows within ServiceNow (or equivalent ITSM platform).
• Maintain change calendars, dashboards, and operational reports.
• Support audits and compliance reviews through accurate record keeping and evidence collection.

Wymagania Skills

• Strong understanding of ITIL Change Enablement / Change Management practices.
• Attention to detail with the ability to manage multiple concurrent changes.
• Strong communication and coordination skills across technical and non‑technical teams.
• Comfortable operating in a fast‑paced, globally distributed environment.
• Working knowledge of ServiceNow ITSM and CI/CD‑enabled delivery models.
• Fluency in English ang Polish.

Education / Professional Experience/ Qualifications

• Bachelor’s degree in information systems, Engineering, Computer Science, or equivalent experience.
• ITIL Foundation certification preferred.
• 4-6+ years of experience in IT Operations, ITSM, or Change Management roles.

This is a hybrid role and regular visits to Poznań are required

Please note that CV in English is required.

The Senior Associate, Change Enablement supports the execution of standardized Change Management processes to ensure technology changes are assessed, approved, scheduled, communicated, and implemented with minimal business risk.

This role operates as part of the IT Service Management function, working closely with infrastructure, application, cloud, DevOps, and SRE teams to facilitate changes through the lifecycle while ensuring compliance with policy, risk controls, and audit requirements.

Oferujemy

• Sport subscription
• Private healthcare
• Training budget
• Free coffee
• Bike parking
• Mobile phone
• In-house trainings
• Modern office