Business/System Analyst (AI Products)

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the role

As a Business/System Analyst, you will be supporting the identification, analysis, and preparation of explicit and implicit stakeholder requirements and providing functional support for AI-driven business applications within the Azure ecosystem. Collaborating closely with Data Scientists, AI Engineers, and DevOps Engineers, you will be responsible for analysing the requirements together with business representatives and creating possible solutions that will solve problems or add additional value to the end customer, for AI-driven capabilities into our business application products.

How you will get the job done

• working with stakeholders to capture and define business requirements
• creating detailed outcomes of the business analysis process, outlining problems and opportunities for Business stakeholders
• eliciting and validating requirements for Product, translate them into relevant product backlog items and tasks
• monitoring the completeness of business requirements, taking responsibility for the quality of the requirements
• identifying dependencies and blockers impacting the planned scope
• working on estimations together with the whole development team
• supporting Product Owners, the Delivery Team, and Program Managers with a detailed understanding of the product features during refinement sessions
• validating the product - testing on behalf of stakeholders
• creating relevant project and product documentation
• constantly seeking improvements and excellence

Skills and experience you will need

• fluency in Polish
• excellent communication skills in written and spoken English (at least B2 level)
• few years of hands-on experience in software development domain as a Business Analyst, System Analyst, or similar role
• understanding of software development lifecycle, proven experience in end-to-end software project delivery
• experience in exploring and managing requirements in large corporate projects
• demonstrating analytical thinking and problem-solving approach which can deal with ambiguity
• practical experience with team collaboration tools (JIRA, Confluence)
• being proactive and feeling comfortable when dealing with senior decision makers
• strong communication/interpersonal skills combined with stakeholder management skills

Nice to have

• German language proficiency
• working experience in agile (Scrum) methodology
• basic understanding of FinTech/InsurTech industry

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections - these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities - we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!