Automation Expert ServiceNow

Industry: Banking

Start: ASAP

Work model: Remote

Contract: B2B

Rate: 40-45 EUR/h

Summary: The Automation Expert role focuses on leveraging ServiceNow to design and implement orchestration workflows in network and firewall environments, enhancing operational efficiency and lifecycle management.

Main Responsibilities

• Creation and maintenance of workflows in ServiceNow, integrating automation scripts, APIs, and components.
• Design, configuration, and administration of a ServiceNow orchestration platform, including status dashboards.
• Customization of Ansible playbooks for Software Defined Networking (SDN).
• Integration and management of GitLab-based CI/CD pipelines for automation.
• Deployment of target configurations and workflows based on change management processes.
• Automated generation of change validation documentation.
• Documentation in compliance with FI-TS standards and conducting training sessions.

Key Requirements

• Strong ServiceNow expertise, particularly in workflow design and API integration.
• Experience with ServiceNow Business Rules creation and customization.
• Knowledge of Ansible, Python, and GitLab.
• Ability to design user-friendly interfaces and dashboards.
• Strong networking and firewall technology knowledge.
• Fluent English, written and spoken; German is a plus.

Nice to Have

• Experience in Agile methodologies.
• Customer-oriented approach.
• Strong teamwork capabilities.
• Excellent communication skills and assertiveness.

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