Associate Technical Service Specialist with French

Your future company

Our client is one of the most prestigious biotechnology companies in the world. Due to its continued expansion, we are currently seeking professionals to join the European Technical Service Team in Wrocław as an Associate Technical Service Specialist with French.

In this role, you will use your technical knowledge together with your French language skills to support researchers, scientists, and clinicians by troubleshooting technical issues and helping them successfully carry out their experiments.

This is a hybrid role based in Wrocław, with three days in the office and two days working from home. We welcome applications from candidates who are already based in Wrocław or the surrounding area and are able to commute to the office, as well as from those who are willing to relocate. Please note that working from the office three days per week is required.

Requirements

• Practical experience or a technical background in electronics or electromechanics gained through professional experience or academic studies.
• Fluent French and English, enabling effective communication in an international environment.
• A customer-focused approach combined with a positive attitude when working in fast-paced and evolving environments.
• Strong analytical thinking and problem-solving abilities, particularly in troubleshooting technical issues.
• A collaborative mindset with the ability to work effectively in a team-oriented and service-driven environment.

Responsibilities

• Providing prompt, professional, and accurate technical support to French-speaking and international customers via phone and email.
• Assisting customers in understanding and optimizing experimental setups using the Client’s products.
• Continuously expanding knowledge of relevant technologies, products, and internal processes.
• Contributing to the improvement of support processes and the development of future service solutions.
• Managing and prioritizing incoming inquiries to effectively meet both customer and team needs.
• Coordinating collaboration with other internal departments to ensure efficient issue resolution.

The offer

• Stable employment and opportunities for professional growth within one of the most prestigious biotechnology companies in the world.
• Full-time employment contract signed directly with the Client.
• Access to training and professional development programs supporting continuous learning.
• Private medical care.
• Group life insurance.
• Multisport card.
• Flexible benefits platform.
• Language classes.
• Pension Scheme (PPE) available after 12 months of employment.
• Childcare subsidy.
• Modern office in an attractive location in Wrocław.
• Hybrid work model: three days in the office and two days working from home.