Application Support Specialist (Strykow, Onsite, English+Polish, GxP)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• provide technical and troubleshooting assistance related to computer hardware and software
• second level technical support - calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware Asset information and appropriate reports and lists
• Service Request Management, Access Management, User Management, Onsite Support
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate
• Good understanding and previous experience working in regulated environments (GxP)

Requirements

• Language skills: fluent English and Polish is required, other languages are advantage
• Willingness to participate in an on-call rotation, approximately one week per month.
• IT Technical skills for Windows Systems, ThinClients (e.g. Dell, Igel, HP), IPC´s
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program - our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?