Application Support Specialist (Microsoft Dynamics 365)

• New IT Competence Center
• Develop your skills in ERP and business application support

O naszym kliencie

The hiring organisation is a well-established company within the retail industry. As a large organisation, it is known for its robust operations and commitment to integrating advanced technology to improve business processes.

Opis stanowiska

As an Application Support Specialist, you will serve as the first point of contact for business users working with Microsoft Dynamics 365 and related business applications.

Your responsibilities will include

• Providing first-line support for Microsoft Dynamics 365 users.
• Managing, analysing, and resolving application-related incidents and service requests.
• Logging, updating, and monitoring tickets through support management systems.
• Troubleshooting application issues and identifying root causes.
• Escalating more complex incidents to 2nd and 3rd Line Support teams.
• Supporting business users in their daily use of Dynamics 365 and related systems.
• Collaborating with IT teams and business stakeholders in an international environment.
• Monitoring application performance and helping ensure business processes run smoothly.
• Contributing to continuous improvement of support processes and user experience.

Depending on your background and experience, the role may focus on Dynamics 365 Finance & Operations (F&O) or Dynamics 365 CRM.

Profil kandydata

• * Minimum 2 years of experience in Application Support, ERP Support, IT Support, Service Desk, or a similar role.
• Hands-on experience with Microsoft Dynamics 365, Dynamics AX, Axapta, Dynamics NAV, Navision, Business Central, or related Microsoft Dynamics solutions.
• Experience working with ticketing tools such as Jira, ServiceNow, or similar platforms.
• Strong troubleshooting and analytical skills.
• Ability to work independently and efficiently prioritize tasks.
• Strong communication skills and a customer-oriented mindset.
• Experience supporting business users and business-critical applications.
• Good command of English, allowing effective communication in an international environment.

Nice to have

• Experience with ERP or CRM systems.
• Understanding of business processes within finance, sales, supply chain, or customer service functions.
• Knowledge of ITIL practices.

Oferujemy

• Private medical care
• Multisport sports card
• Language courses
• Group life insurance
• Long‑service (jubilee) awards
• Employee referral bonus