Analyst Business (EU Public)

O projekcie The Enterprise Software Platforms Portfolio comprises a range of projects and products supporting the European Border and Coast Guard Agency in delivering IT solutions that automate business processes and enhance communication and collaboration. The portfolio includes applications, tools, intranet and extranet solutions, primarily deployed on SharePoint and ServiceNow platforms.

The solutions address business needs across various Agency divisions, including HR, Legal, ETIAS, Equipment, Logistics and Operations. The portfolio operates in a dynamic and continuously evolving environment, with multiple projects and products in active development and implementation, alongside new initiatives being launched to meet the Agency’s growing business and operational requirements.

Work Model: Hybrid (5 days per month from the office in Warsaw)

Zakres obowiązków

• Models and documents value chain/streams, business processes, roles, capabilities and data.
• Elicits and analyses business needs, requirements and user stories,
• Supports business experts and product owners during definition of requirements and software development
• Maintains and tracks requirements/user stories in systems lifecycle
• Transfers business, users and technical needs into business requirements specification,
• Maps business goals, project benefits, priorities, components, system features
• Analyses available systems
• Supports identification of options for potential solutions
• Supports preparation of business cases and feasibility studies
• Contributes to systems design, testing, quality assurance, change management.
• Responsible for designing, validating, and testing business processes for achieving business process excellence
• Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes
• Responsible for coaching Frontex staff on upcoming changes, ensuring that a plan is in place to teach new skills and/or process changes
• Collaborates with owners of end-to-end processes to continually seek out process improvements
• Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
• Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
• Quantitatively analyses business processes, performing cost-benefit and what-if analysis
• Plans organizational changes process
• Implements performance monitoring systems for business processes
• Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)
• Supports definition of transition roadmaps for business architectures

Wymagania

• Minimum 5 years of relevant IT professional experience
• Minimum 3 years of project experience relevant to the profile or in a similar role
• Higher vocational education (minimum Bachelor's degree)
• Holds at least one of the following certifications:
• * Certification of Capability in Business Analysis™ (CCBA) or equivalent
• * Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent
• Has completed at least one full Software Development Life Cycle (SDLC)
• Knowledge in business processes modelling using BPMN notation
• Experience in requirements elicitation, analysis, and user story definition
• Knowledge of analysis and modelling notations such as UML (e.g., capability diagrams, activity diagrams, state diagrams, logical data models)
• Proficiency in modelling tools such as Sparx Enterprise Architect, ARIS Architect, or equivalent
• Excellent analytical and communication skills
• Ability to create and maintain analytical and project documentation effectively
• Strong problem-solving skills

Specific requirements (must have)

• Had role of the BA for a large-scale project (above 1 year duration and over €1M budget)
• Experienced in analysis of the following business processes: Financial Management, Legal, HR, other administrative plus optionally Logistics, Warehouse Management, Asset Management, Fleet Management, Project Management
• Experienced in business analysis considering capabilities of the Microsoft technologies: SharePoint 2019, SharePoint Subscription Edition, SharePoint Online, Microsoft Power Automate, Power Apps, Dataverse.