AI Project Manager

O projekcie

• Client: lead international bank | B2B contract
• Recruitment: phone screen with our recruiter + 2 on-line meetings with hiring managers
• Hybrid work: 6 days per month from the office in Cracow

Verita HR is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

What's in it for you?

• Prestigious position at one of the world's largest banks
• Stable, long-term projects
• Hybrid work (6 days per month from the office in Cracow) and flexible working hours
• Working with modern IT technologies
• Growth and development opportunities with the possibility to move between projects
• Private healthcare and multisport card
• Referral program, free parking and company events

Zakres obowiązków

• Own and manage the Group AI Platform Teams support channel, responding to and triaging user queries
• Act as primary point of contact for onboarding and migration requests
• Capture onboarding requirements: use cases, data needs, model type, environments, access and governance approvals
• Log, track, and chase bugs/issues across engineering and platform ops teams to closure
• Track onboarding and support requests end-to-end, including SLAs, blockers, and ETAs
• Provide regular status updates to stakeholders and users
• Maintain and improve onboarding artefacts such as FAQs, templates, playbooks and dashboards
• Identify recurring issues and propose process improvements
• Support user enablement through demos and how-to walkthroughs

Wymagania We’re hiring a Project Manager to provide day-to-day onboarding support and operational coordination for the Group AI Platform. This is a hands-on, user-facing role combining support operations, business analysis, and delivery coordination - acting as the control point for onboarding users and project issues, triaging requests, guiding teams through onboarding, and tracking issues to resolution.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or related field.
• Background primarily in the software/technology industry
• 5+ years’ experience as a Project Manager or Business Analyst delivering software products end-to-end, ideally in complex enterprise environments
• Strong support-operations mindset with ability to handle high-volume queries and ambiguity
• Solid business analysis and requirements-elicitation skills
• Experience owning requests from intake to closure, including RAID management
• Strong stakeholder management and communication skills, with ability to influence without formal authority
• Practical Agile experience (sprint ceremonies, backlog refinement, retrospectives)
• Strong JIRA and Confluence skills
• Experience defining and tracking operational KPIs and building stakeholder reporting

Oferujemy

• Sport subscription
• Private healthcare
• Flat structure
• Small teams
• International projects
• Free coffee
• Canteen
• Bike parking
• Playroom
• Shower
• No dress code
• In-house hack days
• Free parking
• Modern office

Etapy rekrutacji

• Phone screening with our recruiter
• Two on-line meetings with hiring managers on ZOOM