1st Line Support Engineer

1st Line Support Engineer

Location: London (5 days onsite) Rate: £500p/d (Inside IR35)

emagine is a high-end professional services consultancy and solutions firm specialising in delivering business and technology services to the financial services sector. We power progress, solve complex challenges, and deliver tangible results through tailored consulting and delivery excellence.

Our culture is built on openness, integrity, and strong partnerships, underpinned by our core values: Confident, Dedicated, Responsible, Genuine.

We are seeking a AI enthused 1st line Support Engineer. This role involves providing crucial first-line IT support and managing various aspects of the internal IT infrastructure. You will be responsible for ensuring technical readiness for employees, supporting company events, and maintaining IT systems to facilitate rapid expansion.

Responsibilities

• Provide first-line IT support and manage ticket resolution.
• Offer technical and audio-video support for office events and town hall meetings.
• Reinstall, refurbish and prepare laptops for new users.
• Procure, unpack and assemble IT hardware.
• Conduct IT introduction sessions for new hires.
• Perform data cleanup in internal IT systems.
• Support all-hands meetings with technical setup, including microphones and screens.

We are looking for

• Experience working with internal IT in a fast-paced startup environment.
• Fluent in English, both written and spoken, as this is the corporate language.
• Basic understanding of IT concepts, software development workflows, and SaaS environments.
• Experience with macOS and Google Workspace.
• Passionate about AI and Comfortable using and building AI agents and connectors to leverage your work.
• Experience in helpdesk or first-line IT support.
• Flexibility to adjust working hours based on operational needs.
• It is meritorious if you have experience working in a fast-paced startup environment.

The ideal consultants will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the project lifecycle, from strategy to implementation. This will provide you with a broad base of experience from which to build an outstanding career.

• Providing our people with a supportive culture, rooted in our values and driven by our purpose.
• Promoting a culture of inclusion, collaboration, well-being, and learning and development.
• Providing increased agility and flexibility within our hybrid working model
• Investing in employees’ growth through ongoing training and development
• Autonomy to take ownership of projects, making decisions and demonstrating individual expertise
• Providing an transparent performance and career management experience.

Our consultants are integral to delivering successful consulting engagements, addressing our clients’ most pressing business challenges, and build lasting value in disciplines such as:

• Solve sophisticated, ambiguous business, change and technology problems, bringing structure and meticulous analysis and planning, acting, and taking decisions with little strategic direction
• Build, develop and sustain trusted senior client relationships in the C-suite by remaining highly attuned to client needs
• Drive, enable and support the business, partnering with our leaders, clients, and consultants across our practices to take the best of emagine to our clients through opportunity identification/qualification, solution development/presentation